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Privacy Policy

Protecting your personal data during the processing of personal data when you visit our website is important to us. Your data is protected in accordance with statutory provisions. In the following, we would like to inform you about the nature and scope of the processing of personal data through this website in accordance with Article 13 of the General Data Protection Regulation (GDPR).

I. Information on the responsible controller 

Touchmore GmbH
Am Bruch 5
42857 Remscheid
Germany

Fon: +49 2191-9837- 0
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

II. Information on the data protection officer

Our external data protection officer is happy to answer any questions about data protection:

Mr Arndt Halbach, GINDAT GmbH

Wetterauer Str. 6, 42897 Remscheid, Germany

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tel.: +49-2191 / 909 430

III. Data processing through the website

Your visit to our website is recorded. We generally collect the following data that your browser sends to us:

  • IP address currently used by your computer or your router
  • Date and time
  • Browser type and version
  • Operating system of your computer
  • Webpages you visit
  • Name and size of requested file(s)
  • URL of referral website, if applicable 

This data is only collected for the purposes of data security, improving our website offer and analysing errors based on Art. 6 (1) f) GDPR. The IP address of your PC is only analysed in anonymised form (shortened by the last three digits). In all other respects, you are able to visit our website without providing information on your identity.
We would like to point out that data transmission on the Internet (such as email communication) is subject to security vulnerabilities. It is not possible to completely protect data from access by third parties. Confidential data should therefore be sent to us by other means, such as by post.

Applications

The data processor processes the personal data of applicants for the purpose of conducting the application process. Legal basis is § 26 Abs. 1 S. 1 BDSG. Processing may also take place electronically. This is particularly the case if an applicant transmits to the data processor corresponding application documents electronically, such as by email or using an online form on the website. Should the data processor conclude an employment contract with an applicant, the transmitted data shall be stored for the purpose of executing the employment relationship in accordance with statutory provisions. If the data processor does not conclude an employment contract with the applicant, the application documents shall be deleted following the staffing of the vacancy in accordance with statutory provisions provided such deletion is not opposed by any other legitimate interests of the data processor. Other legitimate interests in this sense includes, for example, evidence in a proceeding according to the General Equal Treatment Act (AGG). Therefor the personal data will be stored during a period of 6 month after finishing the application process.

We can only process applications if they are sent to the email address: „This email address is being protected from spambots. You need JavaScript enabled to view it.“. Should you use a different email address belonging to our company, your application will unfortunately not be recognised by our systems and will not therefore be taken into consideration. Please consider that email is not a secure means of communication. Should your application reach our server via the above-mentioned methods, we will protect your application with suitable technical and organisational measures. We have no influence on data protection while your application is transmitted to our company via the public Internet and we are not therefore able to guarantee the level of protection for your application. Should your dispatching email server support STARTTLS, our email server will also support STARTTLS and thus offer transport encryption.

Contact

Personal data (such as your name, address data or contact details) which you voluntarily disclose to us, for example in connection with a request or otherwise, will be stored by us and only processed for correspondence with you and only for the purpose for which you have provided us with this data. This data is processed on the basis of Art. 6 (1) f) GDPR.

Newsletter

We offer you the option to subscribe to a newsletter on our website. Your personal data is collected while registering for the subscription. You will first receive a confirmation email in order to ensure that you wish to subscribe to the newsletter with your email address. Only once you have clicked on the activation link contained in this email will you be included in our email mailing list and receive the newsletter. The newsletter subscription is recorded for documentation purposes (IP address, date and time). You have the option at any time to unsubscribe from the newsletter by sending us a corresponding message. In particular, you may also use the link at the end of each newsletter in order to unsubscribe. The legal basis is provided by Art. 6 (1) a) GDPR.

To dispatch the newsletter, we use the newsletter service ActiveCampaign, LLC, 150 N. Michigan Ave Suite 1230, Chicago, USA. This service provider only processes the data on our behalf and at our instruction in accordance with Art. 28 GDPR.

Active Campaign is certified according to the "EU-US Privacy Shield". The "Privacy-Shield" is an agreement between the European Union (EU) and the USA, which is intended to ensure compliance with European data protection standards in the USA.

For more information, please refer to Active Campaign's privacy policy at: https://www.activecampaign.com/privacy-policy/  

Link to Privacy Shield certification: https://www.privacyshield.gov/participant?id=a2zt0000000GnH6AAK  

 We can also use Active Campaign to analyse our newsletter campaigns. When you open an email sent with Active Campaign, a file contained in the email (called a web beacon) connects to Active Campaign's servers. This allows us to determine whether you have opened a newsletter message and which links have been clicked on.

In addition, technical information is recorded (e.g. time of access, IP address, browser type and operating system). This information cannot be assigned to the respective newsletter recipient. It is used exclusively for statistical analysis of our newsletter campaigns. The results of these analyses can be used to better adapt future newsletters to the interests of the recipients.

The evaluation of the click behaviour of our newsletter recipients is in our legitimate interest in a target group-oriented design of our offer. The legal basis is Art. 6 para. 1 lit f DSGVO.

If you do not wish to receive an analysis from Active Campaign, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. Unfortunately it is not possible to send the newsletter without such an analysis.

Secure data transmission

In order to protect the security of your data during transmission, we use encryption techniques (SSL) via HTTPS, which accord with state-of-the-art technology.

IV. Recipients of personal data

We may utilise service providers in connection with data processing in order to perform and execute processes.

Specifically, we have involved service providers for the purposes of sending the newsletter and hosting our website.

Contractual relationships are established with our service providers, which meet the requirements of Art. 28 GDPR; the contractual provisions contain the statutorily required points on data protection and data security.

V. Data collection by Google Analytics

This website uses Google Analytics, a web analysis service by Google Ireland Ltd. („Google"), Gordon House, Barrow Street, Dublin 4, Irland, Tel: +353 1 543 1000, Fax: +353 1 686 5660, E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.. Google Analytics uses ‘cookies’ – text files that are stored on your computer and enable analysis of your visit to the website. The information obtained by the cookie regarding your use of the website are generally transmitted to a Google server in the USA, where it is then stored. The basis for data processing is Art. 6 (1) a) GDPR.

In the event that IP anonymisation is activated on this website, your IP address will first be shortened by Google within the member states of the European Union or in other contractual states of the agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. We would like to point out that Google Analytics has been expanded on this website with the code ‘anonymizeIp’, in order to ensure the anonymised collection of the IP address.

Google uses this information on behalf of the operator of this website in order to analyse your use of the website, to compile reports on website activity and to provide other services relating to website use and Internet use to the website operator. The IP address transmitted by your browser in connection with Google Analytics is not combined with other data held by Google.

You may prevent the storage of cookies by configuring your browser software settings accordingly; however, we would like to point out that, in this case, you may not be able to use the full functionality of this website. Moreover, you may prevent the collection of the data obtained by the cookie relating to your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available via the following link: http://tools.1d5920f4b44b27a802bd77c4f0536f5a-gdprlock/dlpage/gaoptout?hl=en

The basis for data processing is your consent, Art. 6 (1) a) GDPR. You may revoke your consent at any time with future effect by choosing the setting in our consent tool

If you delete the cookies on your computer, you will have to set the opt-out cookie again.

VI. Google Tag Manager

The website uses Google Tag Manager. This service allows website tags to be managed via an interface. Google Tag Manager only implements tags. No cookies are placed and no personal data is collected. Google Tag Manager activates other tags which may collect data. Google Tag Manager does not access this data. If deactivation is performed at the domain or cookie level, it remains in place for all tracking tags provided that they are implemented with Google Tag Manager. More information about Google Tag Manager can be found via the following link:

 https://policies.1d5920f4b44b27a802bd77c4f0536f5a-gdprlock/privacy

The tracking measure is conducted on the basis of Art. 6 (1) Clause 1 f) GDPR.

The basis for data processing is Art. 6 (1) f) GDPR.

VII. reCAPTCHA

To protect your requests submitted via online form, we use the service reCAPTCHA provided by the company Google Inc. (Google). This query serves to determine whether an entry has been made by a person or improperly by means of an automated machine program. The query involves the sending of the IP address and other data that may be required by Google for the reCAPTCHA service to Google. For this purpose, your entry is transmitted to Google, where it is further processed. Your IP address will first be shortened by Google within the member states of the European Union or in other contractual states of the agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. This service is performed on behalf of the operator of this website.

The service is conducted on the basis of Art. 6 (1) Clause 1 f) GDPR.

VIII. Open Street Maps

This website uses the map service from the open-source-project “OpenStreetMap” (OSM) via an API.

In order to use the functions of Open Street Maps, it is necessary to store your IP address. This information is generally transmitted to a OSM-server. The provider of this website has no influence on the data processing of OSM.

The use of Open Street Maps occurs in the interest of providing an attractive presentation of our website offers and allowing the user to find the locations indicated on our website more easily. This constitutes a legitimate interest in the meaning of Art. 6 (1) f) GDPR.

If you do not agree to this processing of your data, you have the option to deactivate the service of ‘Open Street Maps’ and to thereby prevent the transmission of data to OSM. To this end, the JavaScript function in your browser must be deactivated. However, we would like to point out that, in this case, you will not be able to use ‘Open Street Maps’. More information on the handling of user data can be found in the privacy policy:

https://wiki.osmfoundation.org/wiki/Privacy_Policy

IX. Google Adwords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, Tel: +353 1 543 1000, Fax: +353 1 686 5660, E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it. ("Google"). As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page. Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics. Conversion cookies are stored based on Art. 6 (1) (a) DSGVO. For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy:

https://www.google.de/policies/privacy/

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

You may also withdraw your consent at any time by changing the settings in our consent-tool (link to your consent-tool)

X. Google Analytics Remarketing

Our websites use the features of Google Analytics Remarketing combined with the cross-device capabilities of Google AdWords and DoubleClick. This service is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, Tel: +353 1 543 1000, Fax: +353 1 686 5660, E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it. (Google).. This feature makes it possible to link target audiences for promotional marketing created with Google Analytics Remarketing to the cross-device capabilities of Google AdWords and Google DoubleClick. This allows advertising to be displayed based on your personal interests, identified based on your previous usage and surfing behavior on one device (e.g. your mobile phone), on other devices (such as a tablet or computer). Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device that signs in to your Google Account can use the same personalized promotional messaging. To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion. You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account; follow this link:

https://www.1d5920f4b44b27a802bd77c4f0536f5a-gdprlock/settings/ads/onweb/

The aggregation of the data collected in your Google Account data is based solely on your consent, which you may give or withdraw from Google per Art. 6 (1) (a) DSGVO. For data collection operations not merged into your Google Account (for example, because you do not have a Google Account or have objected to the merge), the collection of data is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing anonymous user behavior for promotional purposes. For more information and the Google Privacy Policy, go to:

https://www.1d5920f4b44b27a802bd77c4f0536f5a-gdprlock/policies/technologies/ads/

You may also withdraw your consent at any time by changing the settings in our consent tool

XI. Tidio LLC

In order to better communicate with you and to be able to quickly answer questions regarding the online platform, we use the chat function of Tidio Life Chat of the company Tidio LLC, 180 Steuart St, CA 94119, San Francisco, USA (hereinafter: "Tidio Live Chat"). Find more information on: https://www.tidio.com

If you have any questions regarding our products, our online shop, the website or our company, you can reach us via the chat window of Tidio Live Chat an send us a message. You will be informed if someone is online at the moment to answer you immediately. If this is not the case, you can still leave a message.

Tidio Live Chat uses cookies to enable you to personalize your online use of our service. Regarding the explanation of cookies we refer to the point "Cookies" in this privacy policy. The information generated by the cookies of Tidio Live Chat is processed outside the European Union. We have entered into a contract processing agreement with Tidio Live Chat using the "standard contractual clauses" approved by the Commission in order to commit Tidio Live Chat to respect an adequate level of data protection. Furthermore, Tidio LLC is certified under the Privacy Shield. https://www.privacyshield.gov/participant?id=a2zt00000008UxvAAE&status=Active

The data will be processed exclusively for the processing of the conversation. We carry out the aforementioned processing for the purpose of customer care and to improve our services. The legal basis is accordingly our predominant legitimate interest in the sense of Art (1) f) DSGVO. We delete the data arising in this connection after the processing is no longer necessary.

Further information on data protection at Tidio can be found at https://www.tidio.com/privacy-policy/.

You have the possibility to object to the processing of your personal data for contact requests at any time. In such a case the processing of the request cannot be continued.

XII. Social media

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, Tel: +353 1 543 1000, Fax: +353 1 686 5660, E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it. (Google). If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. Further information about handling user data, can be found in the data protection declaration of YouTube under

https://www.google.de/intl/de/policies/privacy

Vimeo

Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our website or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored. If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account. For more information on how to handle user data, please refer to the Vimeo Privacy Policy at

https://6040c1ecb3ba58fb545282cfae168f49-gdprlock/privacy

XIII. Use of cookies

Cookies are used in our website offer. Cookies are small text files that are saved by your browser and stored on your computer. The use of cookies allows the website offer to be designed in a more user-friendly manner. For instance, it is possible to recognise the user for the duration of the session, without the user being required to constantly re-enter their user name and password. Cookies do not cause any damage to your computer and are deleted after your session is ended. The basis for data processing is Art. 6 (1) f) GDPR.

Some of the cookies we use are deleted directly after you close your browser (‘session cookies’).

Other cookies remain on your terminal device and enable your browser to be recognised when you next visit the website (‘persistent cookies’).

Data processing in connection with cookies, which only serve to facilitate the functionality of our website offer, occurs on the basis of our legitimate interest pursuant to Art. 6 (1) f) GDPR.

In all other cases the processing is carried out on the basis of your consent, Art. 6 (1) a) GDPR. You can withdraw your consent at any time by changing the settings in our consent tool

If you do not wish to use cookies, you can configure your browser to prevent the storage of cookies. However, please note that, in this case, you may not be able to use the full functionality of our websites.

XIV. Your rights

According to Articles 15–21 GDPR, you may exercise the following rights with respect to personal data we store provided the relevant requirements of the GDPR are met.

Right of access

You have the right to access information about your personal data that we process.

Right to rectification

You are able to request the correction of incomplete or incorrectly processed personal data.

Right to erasure

You have the right to the deletion of your personal data, in particular on the basis of one of the following reasons:

  • Your personal data is no longer required for the purposes for which it was collected or processed.
  • You withdraw your consent on which the processing of your data was based.
  • You have asserted a right of objection to processing.
  • Your data was unlawfully processed.

The right of erasure does not apply, however, if such deletion is opposed by the legitimate interest of the controller. For instance, this may include:

  • Personal data that is required for the assertion, exercising or defence of legal claims.
  • Deletion is not possible due to retention obligations.

Insofar as data cannot be deleted, you may exercise a right to the restriction of processing (as follows).

Right to the restriction of processing

You have the right to request us to restrict the processing of your personal data, if:

  • You dispute the correctness of the data and we must therefore review the correctness.
  • The processing is unlawful and you decline data erasure and instead request restriction of use.
  • We no longer require the data, but you still need the data in order to assert, exercise or defend legal claims.
  • You have submitted an objection to the processing of your data and it has not yet been determined whether our legitimate interests prevail over your interests.

Right to data portability

You have the right to receive your personal data, which you have provided to us, in a structured, commonly available and machine-readable format. Moreover, you have the right to have us transmit this data to another controller without hindrance by us, provided that the processing is based on a contract or consent, and our processing takes place with the aid of automated processes.

Right to object

You have the right at any time to submit an objection to the processing of your personal data, which takes place based on Art. 6 1) e) or f), for reasons arising from your particular situation; this also applies to profiling based on one of these conditions. Insofar as the processing of your personal data is based on a consent, you have the right to withdraw this consent at any time.

Right to withdraw

If the processing of your personal data is based on a consent, you have the right to withdraw this consent at any time.

XV. Statutory deadlines for the erasure of data

Insofar as no statutory retention obligation applies, the data shall be deleted or destroyed once it is no longer required for fulfilling the purpose of data processing. Various deadlines apply to the retention of personal data. For instance, data of tax relevance is generally stored for ten years, while other data is typically retained for six years in accordance with provisions under the Commercial Code. Furthermore, the storage period may also be determined by statutory limitation periods, which may generally amount to three years in the case of Articles 195 et seqq. of the Civil Code, for example, or in certain cases up to even thirty years.

XVI. Right to lodge a complaint with a supervisory authority

In accordance with Art. 77 GDPR, each data subject has the right to lodge a complaint with a supervisory authority, if they believe that the processing of their personal data is in violation of the GDPR. The competent supervisory authority in data protection matters is the state data protection officer of the federal state in which our company has its registered office.

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Kavalleriestr. 2-4
40213 Düsseldorf
Germany
Telefon: +49-211/38424-0
Fax: +49-211/38424-10
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

XVII. Disclaimer

Liability for content

As service provider, we are responsible for our own content on these webpages in accordance with general laws (pursuant to Art. 7 (1) Telemedia Act, ‘TMG’). However, as service provider, we are not obliged to monitor transmitted or stored external information or to investigate circumstances that indicate unlawful activity (Articles 8–10 TMG). This shall be without prejudice to obligations to remove or block the use of information according to general laws. Liability in this connection is only possible from the time we receive knowledge of an actual violation of the law. We will immediately remove the relevant content as soon as we become aware of corresponding violations of the law.

Liability for links

Our offer contains links to the external websites of third parties, over whose content we have no influence. For this reason, we are unable to accept any liability for this external content. The respective provider or operator of the website is always responsible for the content of the linked webpages. The linked webpages will be reviewed for possible violations of the law at the time of linking. Unlawful content could not be found at the time of linking. However, it is not feasible to review the content of the linked webpages on an ongoing basis, without specific indications of a violation of the law. We will immediately remove corresponding links as soon as we become aware of violations of the law.

 

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